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Hotel requirements

Hotel requirements for a star rating of 3 stars

Dear guests of the Hotel “Milena”!

Our Hotel according to the results of the State Classification of the Russian Federation corresponds to the level of a Hotel of category 3 ***.

Requirements for hotels and other means of accommodation (the sign “+” means the need to fulfill the requirement)/span>

Demand

Category

without *

*

**

***

****

*****

1. The building and its surroundings

Signboard:

+

+

+

If there is a separate entrance to the restaurant (cafe, bar) – a sign with its name.

+

+

+

+

Entry for guests:

to a restaurant (cafe, bar) from accommodation facilities

+

+

+

+

2. Technical equipment and equipment

Emergency lighting and power supply:

emergency lighting (batteries, flashlights)

+

+

+

+

+

+

Water supply:

round-the-clock hot and cold

+

+

+

+

+

+

Bottled drinking water in the room / in the cooler in the corridor (free)

+

+

+

+

The heating system, which provides the air temperature in residential premises not lower than 21.5 degrees Celsius and public spaces not lower than 18.5 degrees Celsius

+

+

+

+

+

+

Phone:

Telephone communication from the room:

internal (without going beyond the means of accommodation) in 100% of rooms

+

city phone

+

+

+

3. Number of rooms

Single / double rooms at least:

50%

+

The room size should allow the guest to move freely, conveniently and safely, and use all equipment and furniture.

+

+

+

+

+

+

The area of the room (excluding the area of the bathroom, loggia, balcony), m not less:*

one-room single

one-room double (“double” and “twin”)

9

12

+

+

+

Multiple rooms must have an area determined by the calculation for each resident, m not less:

– 6 – for accommodation facilities year-round operation;

+

+

+

– 4,5 – for accommodation facilities for seasonal operation

+

+

+

Bathroom in the room (sink, toilet, bath or shower):

at least 50% of rooms

+

Sanitary area, m not less:

2.5 (5% reduction is allowed)

+

+

Heating

+

+

+

+

+

+

The ventilation system (natural and / or forced), which provides air circulation and eliminates the ingress of foreign odors in the living quarters

+

+

+

+

+

+

Fan (in areas with hot climates)

+

+

+

5. Sanitary facilities for general use

Toilets:

near public spaces

+

+

+

+

+

+

Equipment for public toilets:

toilet cabins, washbasin with hot and cold water (faucet), mirror, socket, soap, toilet paper;

+

+

+

+

+

+

paper towels (or electric towel);

+

+

+

+

+

clothes hooks, waste basket;

+

+

+

+

+

+

Shared toilet at the rate of one per 10 people living in rooms without a toilet, but not less than two (male and female) per floor

+

+

+

Bathroom / shower room of common use at the rate of one per 20 persons staying in rooms without a bath or shower

+

+

+

Bathroom / shower equipment: shower stalls, toilet stall, washbasin with hot and cold water (faucet), mirror, toilet table, soap, clothes hooks, waste basket

+

+

+

6. Public premises

Public premises should have furniture and other equipment appropriate to the functional purpose of the premises.

+

+

+

+

+

+

Hall area not less:

20 м plus 1 m from the calculation for each number, starting from the 21st, the maximum area may not exceed 40 m

+

Reception and Accommodation Service

+

+

+

+

+

+

Hangers in the lobby and in public areas

+

+

+

+

+

+

TV lounge

+

+

+

Office space for staff: dining room / room for meals, bathrooms, changing rooms, rooms for rest, utility rooms

+

+

+

+

+

7. Facilities for the provision of catering services

Restaurant or other types of catering:

+

+

8. Services

Reception service – round-the-clock reception *

*In holiday homes, boarding houses and other similar accommodation facilities, a reception service is allowed, which can be contacted around the clock.

*For accommodation facilities with the provision of health services, night duty personnel may be replaced by emergency medical personnel.

+

+

+

+

+

+

Handing in correspondence to guests

+

+

+

+

+

+

Carry baggage (from car to room and from room to car) around the clock:

by request

+

+

Morning wake (upon request)

+

+

+

+

+

+

Daily maid service including bedding

+

+

+

+

+

+

Linen change:

once every three days

+

+

Towel change:

once every three days

+

+

+

Ironing:

iron and ironing board

+

+

+

+

Dry cleaning (it is allowed to provide services under an agreement with a specialized enterprise)

storage of valuables in the administration safe

+

+

+

+

+

+

luggage storage

+

+

+

+

+

+

Tourist services:

tourist information

+

+

+

+

ambulance call, first aid kit

+

+

+

+

+

+

9. Catering services

Service:

Continental breakfast (7.00-10.00)

+

+

Personnel requirements and training

Written standards for personnel, fixing functional duties and established work rules and their observance by staff of all services

+

+

+

+

+

Appearance of staff:

Uniforms, service icons

+

+

+

+

The number of staff should be sufficient to ensure the regular uninterrupted operation of accommodation facilities.

+

+

+

+

+

+